TROUBLESHOOTING

Frequently asked questions

My pen seems to be clogged. What should I do?


When your 3D pen seems to show the following symptoms, it could be that your 3D pen is clogged:

  • The filament isn’t extruding from the 3D pen.

  • The 3D pen doesn’t insert the filament.

  • The nozzle seems to be clogged with filament.

What to do

Turn on the 3D pen and wait until it reaches the right temperature. Insert a new filament at the back of the 3D pen and hold the extrusion button. The remaining filament that is still in the nozzle will be pushed out of the 3D pen by the new filament. Please remember to always use the same kind of filament (PLA, ABS or PETG).

If the pen is still clogged, please contact our customer service support@tecboss.com.

Prevention

In order to prevent the 3D pen from getting clogged again, we advise you to remove the filament from the 3D pen when you turn it off. To do this hold the on/off button on the 3D pen for 2 seconds. The filament will come out of the back of the 3D printing pen. Don’t forget to cut the filament straight that came out of the pen.




My pen doesn’t seem to be charging. What to do?


First check if the adapter is plugged into the socket and the cable is plugged into the 3D pen. When you have checked the power supply and the pen is still not working, you can contact the customer service via email: support@tecboss.com.




Why are my pen’s buttons not functioning as intended?


If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing support@tecboss.com and we will be more than happy to assist you.





USE OF THE 3D PEN

Frequently asked questions

My pen seems to be clogged. What should I do?


When your 3D pen seems to show the following symptoms, it could be that your 3D pen is clogged:

  • The filament isn’t extruding from the 3D pen.

  • The 3D pen doesn’t insert the filament.

  • The nozzle seems to be clogged with filament.

What to do

Turn on the 3D pen and wait until it reaches the right temperature. Insert a new filament at the back of the 3D pen and hold the extrusion button. The remaining filament that is still in the nozzle will be pushed out of the 3D pen by the new filament. Please remember to always use the same kind of filament (PLA, ABS or PETG).

If the pen is still clogged, please contact our customer service support@tecboss.com.

Prevention

In order to prevent the 3D pen from getting clogged again, we advise you to remove the filament from the 3D pen when you turn it off. To do this hold the on/off button on the 3D pen for 2 seconds. The filament will come out of the back of the 3D printing pen. Don’t forget to cut the filament straight that came out of the pen.




My pen doesn’t seem to be charging. What to do?


First check if the adapter is plugged into the socket and the cable is plugged into the 3D pen. When you have checked the power supply and the pen is still not working, you can contact the customer service via email: support@tecboss.com.




Why are my pen’s buttons not functioning as intended?


If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing support@tecboss.com and we will be more than happy to assist you.





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Customer Service:

support@tecboss.com

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